Read the article below entitled Why Service Stinks

Discuss a specific context in which you are a “more valuable customer.” Explain what leads you to believe this to be the case. Discuss a specific context in which you are a “less valuable customer.” Explain what leads you to believe this to be the case.

The article is several years old. Discuss why you think that service stinks either more or less than it did when the article was written. How do you think it will be different 20 years from now and why?

no google no reference.

400 words