Customer Service Support Proposal – APA Format (no running header)

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Purpose of Assignment

In this assignment, you to develop your skills using Microsoft® Word to address a business case.

Assignment Steps

Resources:

Read the following scenario:

You have been asked to write a business proposal for a client in the hope of setting up a 3-year customer service contract in support of a new application they are launching this month. Support services will include technical problem solving and answering questions on the use of the application.

Write a minimum 950-word research summary using Microsoft® Word in which you communicate the details of your business proposal to the project team. Include the following components in your research summary:

  • A Microsoft® Word business template of your choice
  • A description of the client’s needs including
    • Hours of operation
    • Number of calls that will need to be taken
    • Reporting needs
  • Proposed solution to client’s needs
    • Pricing
    • Time of support operation
    • Advantages of using your service
    • What support avenues you will provide (live chat, phone, web)
  • Research through citations and references using the Word reference tool to insert them into the paper
  • An inserted image supporting your recommendation
  • A built-in style appropriate for a business document
  • A bulleted or numbered list
  • A proofing review using Spelling & Grammar check

Submit your final summary in the following file formats: DOCX, PDF, HTML, and TXT file. This will acquaint you with differences between file formats and why these different file formats may be useful.

Cite a minimum of three references.

Format your assignment according to APA guidelines.

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